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  5. Bus station in Nowy Sącz


MDA Bus Station in Nowy Sącz is located at Plac gen. Henryka Dąbrowskiego 2, about 15 minutes walk to the Market Square.

Ticket offices

There are two ticket offices in the main building of the station.

The ticket offices sales tickets for domestic and international destinations from the bus stations in both Nowy Sącz and Cracow.

Passengers who purchase tickets at the ticket office are guaranteed a seat on the bus.

Tickets are sold no later than 15 minutes before the departure of the bus.

Ticket offices are open seven days in business hours:

  • Monday – Friday
    06:00 – 18:45
  • Saturday
    07:00 – 16:45
  • Sunday
    09:00 – 18:45

For selected services, it is possible to purchase a ticket 30 days before the planned journey.

Monthly tickets are available for selected routes.

Passenger information

Passengers can obtain information on the buses departing from the MDA bus station in Nowy Sącz at:

  • ticket offices
    located in the railway station building, during the following business hours:

    Monday – Friday 06:00 – 18:45
    Saturday 07:00 – 16:45
    Sunday 09:00 – 18:45
  • or by calling a passenger helpline at 703 40 30 30

The helpline is intended to help passengers plan their journey from the MDA bus stations in Cracow and Nowy Sącz. Callers will receive complete information on current schedules, times, and departure stands of buses and essential places for passengers such as ticket offices, help desk, and service points.

The helpline is open seven days a week:

Monday – Friday 06:00 – 19:00
Saturday 07:00 – 17:00
Sunday holidays 09:00 – 19:00 The fee is PLN 2.58 per minute.
Helpline for callers from mobile phones and domestic landlines.


The current timetable is displayed on two screens in the waiting area of the station.

Announcements about the times and check-in desks for the buses are also broadcast regularly by the traffic orderlies, during the station’s opening hours:

Monday – Friday 06:00 – 22:00
Saturday 07:00 – 17:00
Sunday and holidays 09:00 – 19:00

Travellers can use the online journey planner available at The search engine will help you plan your journey in detail by providing the time and route of your trip and the price and availability of tickets currently on sale at MDA ticket offices. is also an online sales platform, enabling the quick and efficient purchase of tickets for selected connections.


W celu zapewnienia bezpieczeństwa osobom korzystającym z usług dworca na terenie obiektu działa całodobowy monitoring. Dodatkowo bezpieczeństwa Pasażerów pilnują służby ochrony dworca.

W budynku dworca znajduje się defibrylator AED – urządzenie do udzielania pierwszej pomocy.

Na terenie dworca zainstalowane są ogólnodostępne dozowniki z płynem do dezynfekcji rąk.

Departure Stands

The MDA bus station in Nowy Sącz has 15 stands.

  • 13 Departure stands
    (station platform, stands 1-13)
  • 2 Arrival stands
    (accessible from Staszica Street)

There are also three parking stands for buses (stand 14,15, 16).



Passengers waiting for a bus departure can use the waiting room located in the main building, accessible seven days a week during business hours:

Monday – Friday 06:00 – 22:00
Saturday 07:00 – 17:00
Sunday and holidays 09:00 – 19:00


There are 24-hour baggage lockers in the building at the station exit. The rules on how to use them can be found on the lockers.

Price list:
Large locker16.00 PLN/24 h
Small locker: 13.00 PLN/24 h

Coin payment possible.


There is a children’s corner in the station building. It is equipped with colourful chairs, tables, books and toys, a place where toddlers can safely spend time under the supervision of their parents.

Information: during the pandemic, the children’s corner has been closed until further notice.


There are service points in the station area, including a traffic kiosk, a vending machine with hot drinks.


The nearest ATM’s are located at ul. Staszica and at Wolności Avenue.


The entrance to the building is conveniently accessible from the station’s platform. The station employees also offer their help in moving around the facility.

For staff assistance, including the provision of a trolley, please call

18 443 81 11 or 570 027 263

Complaints and claims

To make a complaint or claim, please complete the appropriate online form

Completing and submitting a complaint or written complaint is only possible at our stations:

  • in Cracow at the information desk,
  • in Nowy Sącz at the ticket office.

The time limit for lodging a claim/complaint is 14 days from when the circumstances giving rise to the claim/complaint arose. We will answer you within 30 days of the receipt by MDA of a correctly submitted and complete complaint/complaint.

A prerequisite for the substantive examination of an application is:

  • filling in all the information on the form
  • using the online option (attaching a scan of your ticket)
  • In writing (attaching the original ticket to the completed form)


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